Xerox Support Engage

Developer's DescriptionBy Xerox CorporationXerox Support Engage provides direct access to support tools & resources including chat and video calls with Digital Support Experts."Xerox Support Engage provides direct access to support tools & resources including chat and video calls with Digital Support Experts.About XEROX SUPPORT ENGAGESupport Engage is a comprehensive, end-to-end application for getting access to Xerox Support. Through a simple, conversational interface you can get answers for the range of Xerox devices. The app gives you access to:Diagnostic troubleshooting tools (guided help)A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questionsThe extensive and authoritative Xerox knowledge database for technical supportAccess via chat to live Digital Support Experts via an algorithm which matches you to the best available expertAudio and video chat with live Digital Support Experts who can provide further support in real-timeNOTE: Digital Support Experts are provided the transcript of your Digital chat at the beginning of your session so that you will not have to repeat the issue or question to the live expert."